Refund policy

RETURNS

Your purchase is valid for exchange or store credit within 10 days of purchase. Items must be in original condition.

No refunds will be given unless an error occurs on our behalf.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All clearance sales are final.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at threadzst@gmail.com and send your item to:

Yixi Ji  Graphic Solutions

1718 N Goldenrod Rd suite 4,

Orlando, FL 32807

 

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.